Order Processing Virtual Assistant

Every order after the customer clicks buy: checking it, processing fulfilment, uploading tracking, handling cancellations and address changes, updating shipping statuses, chasing couriers on late parcels, and answering the where-is-my-order messages before they become complaints. You get a short daily line of orders processed, exceptions and anything waiting on you.

Yes, inside the policy you write down. Routine returns, exchanges and refunds within your policy are handled end to end; anything outside it, a refund above your limit, a chargeback threat, a damaged high-value item, is escalated to you with the context written up before the VA acts.

By recording why each one happened. The VA logs the reason, the product and the channel for every return, and the weekly pattern, a size that runs small, a photo that misleads, a courier that damages parcels, goes back to you as a short list of fixes.

Yes. Late parcels are chased, claims are raised with the evidence prepared, and fulfilment exceptions are resolved with your partner in your name, inside the portals you already use. A new service or carrier is never booked without your instruction.

Your VA works your agreed hours, usually UK business hours, and extended hours or weekend cover are available at additional cost. For Black Friday and Christmas, hours scale up and back down afterwards without penalty, and a second dedicated VA can be added for the season.

£5 per hour for the first 6 months on the Entry tier. After the promotion the e-commerce rate card applies: £6.50 per hour full time, £1,040 a month for 160 hours, or £6.80 per hour part time, £544 a month for 80 hours. The initial term is 12 months, including a 3-month probation in which you can end the engagement without penalty. After 12 months it continues monthly with 30 days' notice.