eBay Virtual Assistant

Inside your own seller account: creating and updating listings with item specifics, processing orders and uploading tracking so handling time stays inside your promise, answering pre-sale questions and order queries inside the window, handling returns, refunds and cases with the evidence prepared, responding to feedback, and watching stock across eBay and your other channels. You get a short daily line of what was done and what is waiting on you.

That is most of the job. Orders are processed and tracking uploaded inside your dispatch promise, and buyer messages are answered inside the window during your VA's hours. Anything that could affect your seller rating, such as a case, a late-dispatch risk or a negative feedback, is flagged to you the same day rather than left in the queue.

Within your policy and eBay's rules. Routine returns and refunds are processed end to end; a case is answered with the evidence prepared, the tracking, the messages and the photos in one place, and anything that needs a decision outside your written policy is escalated to you with the context written up before the VA acts.

Yes, where the hours allow it. One dedicated VA with one view of stock stops an item selling twice across eBay, Amazon and your store, and answers every channel in one voice. If the combined volume is more than one person's day, a second dedicated VA is added rather than the first stretched.

Hours scale up for the peaks and back down afterwards without penalty and without hiring. Because the VA already knows your catalogue, your couriers and your policies, the busy weeks are worked by someone who needs no training when they arrive.

The entry rate is £5 per hour for the first 6 months on the Entry tier. After the promotion the e-commerce rate card applies: £6.50 per hour full time, £1,040 a month for 160 hours, or £6.80 per hour part time, £544 a month for 80 hours. Your eBay account and fees stay in your name. The initial term is 12 months, including a 3-month probation in which you can end the engagement without penalty. After 12 months it continues monthly with 30 days' notice.