CUSTOMER SERVICE VAs

Cover Your Customers.
Without Hiring a Team.

A dedicated customer service virtual assistant who handles email, live chat, calls, and ticket queues for UK businesses and fully trained on your brand voice.

Calculate your savings → Book a free 15-min call

✓ From £5/hour ✓ UK-managed ✓ Dedicated VA, not shared ✓ No long-term contract

Who It's For

Built for businesses where

Customer emails pile up faster than you can respond
Live chat goes unanswered outside of working hours
You're missing customer calls and losing the business that comes with them
Hiring a full-time customer support rep is too expensive for your stage
Your team is doing customer service alongside their "real" work
Negative reviews are starting to appear because of slow response times

Typical client saving

£26,400

average annual saving vs UK CS rep

Based on a 30-hour/week customer service VA at £5/hour versus a UK-based customer support rep on a £28,000 salary with employer NI, pension, and workspace costs.

What They Handle

Six tasks your customer service VA owns from day one

Email & ticket response

Replies to customer emails within your SLA, escalates anything outside their scope to you, and keeps your ticket queue moving.

Live chat coverage

Mans your live chat during your business hours (or extended hours), turning website visitors into qualified conversations.

Inbound call handling

Answers calls under your brand, takes messages, schedules callbacks, and routes urgent issues to you immediately.

Refunds, returns & complaints

Processes refunds and exchanges to your standards, defuses complaints, and escalates only when needed.

Help desk & knowledge base

Maintains your help articles, updates FAQs based on real ticket patterns, and improves self-service over time.

Post-purchase follow-up

Reaches out after delivery to confirm satisfaction, request reviews, and surface issues before they become bad reviews.

Cost Comparison

What a customer service VA actually costs vs a UK-based support rep

Typical example for one dedicated VA. Use the full calculator for your exact figures.

UK In-House Support Rep

UK Customer Support Rep

£28,000 salary + oncosts

Monthly salary£2,333

Employer NI£232

Pension & benefits£100

Desk / equipment / overhead£300

~£2,965/mo

~£35,580 / year

Ant Assist VA · Entry

Dedicated Customer Service VA

30 hrs/week · £5/hour entry rate

VA hours (30h/wk × 4.3wks)£600

Management & supervisionIncluded

Recruitment & onboardingIncluded

Office infrastructureIncluded

£600/mo

£7,200 / year

You save ~£28,380 / year (est.)

These are typical estimates. Get your exact numbers in the full calculator.

Calculate your exact savings →

FAQ

Common questions

Our VAs work across email (Gmail, Outlook), helpdesks (Zendesk, Freshdesk, Help Scout, Intercom), live chat tools (Tidio, LiveChat, Drift), and telephone via VoIP platforms. If you use a tool not listed, let us know during onboarding and we'll assess it.

Yes, that's a core part of our onboarding. We spend time documenting your tone of voice, common scenarios, and escalation rules before your VA handles a single message. Clients regularly tell us customers can't tell the difference.

That depends on your package. Most clients start with UK business hours (9am–5pm Monday to Friday). Extended hours and weekend cover are available at additional cost. We'll agree coverage windows during onboarding.

Your VA follows an escalation procedure we build together during onboarding. Anything outside their authority is flagged to you or a nominated team member immediately, with full context already written up. Nothing falls through the cracks.

Yes. Your VA can process refunds and exchanges within whatever policy you define. They'll handle the communication, update your systems, and escalate to you only when a situation requires your direct authority. Most routine refund and return scenarios are handled end-to-end.

No long-term contract is required. We operate on a rolling monthly basis. You can scale hours up or down, pause, or cancel with 30 days' notice. Most clients stay because consistent customer service coverage becomes a business-critical function quickly.

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