Terms and Conditions

The terms under which Ant Assist provides its services.

Terms & Conditions

These Terms & Conditions govern the use of the Ant Assist website and services operated by AAVA GROUP LTD, trading as Ant Assist (“Ant Assist”, “we”, “our”, or “us”).

By accessing this website or using our services, you agree to comply with these Terms & Conditions. If you do not agree, please do not use our website or services.

1. Company Information

Legal Company Name: AAVA GROUP LTD
Trading Name: Ant Assist
Company Number: 15325330

Registered Office Address:
31-53 Xappee Building
Hunters Road
Birmingham
B19 1DP
United Kingdom

Website: https://ant-assist.com
Email: info@ant-assist.com

2. Website Use

You agree to use this website lawfully and responsibly.

You must not:

  • Use the website for unlawful purposes
  • Attempt unauthorised access to systems or data
  • Upload malicious software or harmful content
  • Interfere with website functionality
  • Copy or misuse website content without permission
  • Engage in fraudulent or abusive behaviour

We reserve the right to suspend or restrict access where misuse is suspected.

3. Services

Ant Assist provides managed virtual assistant and business support services including, but not limited to:

  • Administrative support
  • Customer service support
  • E-commerce support
  • Digital marketing support
  • Lead generation
  • Content assistance
  • Business operations support
  • Technical support services

All services are subject to availability and separate client agreements where applicable.

4. Quotes & Proposals

Any quotation, pricing, proposal, or estimate provided by Ant Assist:

  • Is subject to change unless confirmed in writing
  • May vary depending on project scope
  • Does not constitute a binding agreement until accepted

Work will begin only after:

  • Approval of terms
  • Required onboarding
  • Payment arrangements are confirmed

5. Payments

Unless agreed otherwise in writing:

  • Payments are due upfront
  • Monthly retainers are billed in advance
  • Late payments may result in service suspension
  • Fees paid are non-refundable once work has commenced

Clients are responsible for any bank charges, taxes, or transaction fees associated with payments.

6. Intellectual Property

All content on this website including:

  • Branding
  • Logos
  • Text
  • Graphics
  • Designs
  • Documents
  • Service materials
  • Website content

is the intellectual property of AAVA GROUP LTD unless otherwise stated.

You may not:

  • Reproduce
  • Distribute
  • Copy
  • Republish
  • Commercially exploit

any content without written permission.

7. Client Materials

Clients retain ownership of content and materials supplied to Ant Assist.

By providing materials, you confirm that:

  • You own the rights to the materials
  • You have permission to use and share them

Ant Assist is not liable for copyright or legal issues arising from client-provided materials.

8. Confidentiality

We understand the importance of confidentiality in business operations.

Both parties agree not to disclose confidential information shared during projects unless:

  • Required by law
  • Authorised in writing

Our team operates with internal confidentiality procedures and restricted access controls.

9. Limitation of Liability

To the maximum extent permitted by law, AAVA GROUP LTD shall not be liable for:

  • Indirect losses
  • Consequential losses
  • Loss of profits
  • Business interruption
  • Data loss
  • Third-party platform failures
  • Delays caused by external providers
  • Technical interruptions beyond our control

Our total liability relating to services shall not exceed the amount paid to us during the previous 30 days.

Nothing in these Terms excludes liability for:

  • Fraud
  • Fraudulent misrepresentation
  • Death or personal injury caused by negligence
  • Any liability that cannot legally be excluded

10. Third-Party Platforms

Our services may involve third-party platforms including:

  • Amazon
  • eBay
  • Shopify
  • Meta/Facebook
  • Google
  • CRM systems
  • Communication tools

We are not responsible for:

  • Platform outages
  • Account suspensions
  • Third-party policy changes
  • External service interruptions

Clients remain responsible for compliance with platform rules and policies.

11. Website Availability

We aim to maintain website availability but do not guarantee uninterrupted access.

We reserve the right to:

  • Modify content
  • Update services
  • Perform maintenance
  • Temporarily suspend access

without prior notice.

12. Privacy & Data Protection

Use of this website is also governed by our:

  • Privacy Policy
  • Cookie Policy

AAVA GROUP LTD processes personal data in accordance with:

  • UK GDPR
  • Data Protection Act 2018
  • Applicable privacy regulations

13. User Submissions

Any information submitted through:

  • Contact forms
  • Applications
  • Consultations
  • Live chat
  • Email communication

must be accurate and lawful.

You must not submit:

  • False information
  • Offensive content
  • Illegal materials
  • Harmful software

14. Termination

We reserve the right to:

  • Refuse service
  • Suspend access
  • Terminate agreements

where:

  • Terms are breached
  • Abuse occurs
  • Fraudulent activity is suspected
  • Payments remain outstanding

Clients may terminate services according to agreed contractual notice periods.

15. Force Majeure

We shall not be liable for delays or failures caused by events beyond our reasonable control including:

  • Natural disasters
  • Internet outages
  • Government restrictions
  • Cyber attacks
  • Utility failures
  • Pandemics
  • Third-party disruptions

16. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Changes to These Terms

We may update these Terms & Conditions at any time.

Updated versions will be published on this page with a revised update date.

Continued use of the website constitutes acceptance of updated Terms.

18. Contact Information

For any questions regarding these Terms & Conditions, contact:

AAVA GROUP LTD
Trading as Ant Assist

31-53 Xappee Building
Hunters Road
Birmingham
B19 1DP
United Kingdom

Email: info@ant-assist.com
Website: https://ant-assist.com