Privacy & Security Policy
Effective Date: September 2024
At Ant Assist, we are committed to safeguarding your privacy and ensuring the security of your data. This policy outlines how we collect, use, store, and protect your information when you use our website and services. By accessing or using Ant Assist, you agree to this policy.
- Information We Collect
We collect different types of data based on your interactions with our services.
- a) Information You Provide Directly
Account Information – Name, email, phone number, company details, and billing information.
Communication Data – Messages and interactions with our support team.
Payment Information – Securely processed via third-party providers. We do not store payment card details.
- b) Information We Collect Automatically
Device & Usage Data – IP address, browser type, operating system, time zone, and site activity.
Cookies & Tracking Technologies – We use cookies to improve functionality and for analytics (see our Cookie Policy).
- c) Information from Third Parties
If you integrate external services with Ant Assist, we may receive relevant data from those providers.
- How We Use Your Information
Your data is used for the following purposes:
Providing and managing our virtual assistant services. Enhancing user experience and website functionality. Sending service notifications, updates, and promotional offers (you can opt out at any time). Ensuring security, preventing fraud, and complying with legal obligations.
- How We Share Your Information
Ant Assist does not sell or rent your data. However, we may share information in the following cases:
With Service Providers – Third-party partners that assist with payment processing, security, and customer support.
Legal Compliance – If required by law or to protect Ant Assist’s legal interests.
Business Transfers – In the event of a merger, acquisition, or sale of assets, your data may be transferred accordingly.
- Data Security Measures
We implement strong security measures to protect your data:
Encryption – AES-256 encryption for stored data and SSL/TLS encryption for data transmission.
Access Control – Only authorised personnel can access your data.
Regular Audits – Security audits are conducted to assess and mitigate risks.
- Your Rights & Choices
You have control over how your data is handled. Your rights include:
Access & Correction – You can request a copy of your data and update inaccurate details.
Deletion – You may request the removal of your account and personal data.
Marketing Preferences – You can opt out of marketing emails at any time.
Cookie Preferences – You can adjust your browser settings to manage cookie tracking.
- Cookies & Tracking Technologies
Ant Assist uses cookies for functionality and analytics. By using our website, you agree to cookie usage. You can manage or disable cookies through your browser settings.
- Third-Party Links
Our website may contain links to external platforms. Ant Assist is not responsible for their privacy policies or data security practices.
- Data Retention
We retain your data only as long as necessary for business operations and legal compliance. When no longer required, data is securely deleted.
- International Data Transfers
For users outside the UK, data may be transferred and processed within the UK by data protection regulations.
- Children’s Privacy
Ant Assist’s services are not intended for individuals under 18. We do not knowingly collect personal data from minors.
- Updates to This Policy
We may update this policy periodically. If significant changes are made, we will notify users via email or on our website.
- Contact Us
If you have any questions about this Privacy & Security Policy, please get in touch with us at:
Email: info@ant-assist.com
Website: www.ant-assist.com