FAQ

Frequently Asked Questions

A virtual assistant is a remote professional who provides administrative, technical, or creative support to businesses and individuals. They handle tasks such as scheduling, email management, data entry, social media management, and more.

Our virtual assistants offer a wide range of services, including administrative support, social media management, customer service, e-commerce account management, bookkeeping, marketing, and more.

Yes, we offer flexible service packages tailored to your specific needs and budget.

No, we believe in full transparency. Any additional fees for services outside the agreed scope will be communicated and approved in advance.

Contact us to discuss your requirements. We’ll help you find the perfect virtual assistant, sign an agreement, and start the onboarding process immediately.

Yes, we encourage you to meet and interview potential virtual assistants to ensure the best fit for your needs.

Communication is typically done via email, phone, video calls, or project management tools like Slack, Trello, or Asana. For real-time collaboration and task tracking, we also use Google Calendar, Google Sheets, Google Docs, and Microsoft Teams.

Our VAs are skilled in using Microsoft Office, Google Workspace, project management software, and industry-specific tools like Abode, Canva and various CRM platforms.

Yes, but additional tasks may incur extra charges. It’s best to discuss changes with us to avoid misunderstandings.

We offer a satisfaction guarantee and will address any concerns promptly to ensure you’re happy with our service.

We follow strict data protection policies, including secure communication tools, NDAs, and data encryption, to safeguard your information.

Yes, all our virtual assistants are willing to sign an NDA to protect your confidential information.

Yes, we offer one-time project support as well as ongoing services.

Our standard service hours are between 9 AM and 5 PM, Monday to Friday. For specific needs outside these hours, we can arrange extended services upon request.

You may cancel the contract by providing 30 days’ written notice.

Our policy includes a bond refund process, ensuring a pro-rata refund based on unused services.

We can match you with a virtual assistant within 2 weeks? 24–48 hours?, depending on your requirements.

We recommend regular check-ins and performance reviews, including tracking task completion rates and collecting feedback. We can also provide performance reports on request.

Need more help?

If you still have further questions, reach out to our support team

Redefining Virtual Assistance with Ant Assist

Dedicated Virtual Assistants

A dedicated virtual assistant will strategically manage and optimise your business, possessing a deep understanding of your goals and industry to deliver exceptional results

24/7 Support Service

We provide our clients with 24/7 support service to ensure seamless operations and quality control services

More than 20 services provided

From administrative to specialised tasks, we've got you covered with more than 20 services provided

Cost-Effective and Efficient

Save time and money while scaling your business with ease