Customer Service Virtual Assistant

Your Trusted Ally

Customer Service Virtual Assistant Services for Businesses

The bridge between your business and customers.

No Remote Risks
Tailored to your business and industry.
Always on Call
Built-In Cultural Fit
Skilled VAs. Ready When You Are.
Save over £15,000 a year

What are Customer Service Virtual Assistants, and How Can They Help Your Business?

A customer service virtual assistant handles all customer-related matters, ensuring they provide the necessary support, which includes addressing enquiries and resolving issues.
Customer service virtual assistants are the first point of contact for customers, and they might represent the business’s tone, values, and reliability.

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Business Benefits of Hiring a Customer Service Virtual Assistant

No hiring stress
Dedicated virtual assistants
In-house, not freelance
No work from home
Office-based VAs
Consistent management and oversight
Adaptability to your business values
Culture fit benefit
Experienced and trained VAs

Customer Service Virtual Assistant: Tasks You Can Delegate Today

Customer Interaction

Answer phone calls, emails, provide information about products, services, and policies, and handle customer complaints.

Order and Service Support

Track and update orders or bookings, process refunds, exchanges, or cancellations, and assist customers with account or subscription issues.

Feedback and Reporting

Collect customer feedback and log complaints, report recurring issues to management, and suggest service improvements.

Administration

Maintain accurate customer records in CRM, update FAQs and knowledge bases, and support marketing or sales teams with customer insights.

Analysing Data

Analyse customer data, customer service KPIs, response time, and satisfaction rates.

Proactive Follow-Ups

Reach out to customers after purchases, service interactions, or complaints to ensure satisfaction, build loyalty, and encourage repeat business.

Who Should Hire a Customer Service Virtual Assistant?

Small business owners
Start-up owners
Marketing agencies
Services providers.
Personal Brands
Entrepreneurs.
E-commerce professionals.
Real estate agencies
Franchise owners

OUR PRICING

Part-Time vs Full-Time Customer Service Virtual Assistant Support

80 Monthly hours start from £6.50 per hour.

Entry level

Starts from

£ 0

Respond to routine customer queries using prepared templates.
Log calls, emails, and issues in the CRM.
Forward complex problems to senior staff.
Maintain polite and professional communication.

Mid level

Starts from

£ 0

Handle escalated complaints with problem-solving skills.
Manage customer accounts and order tracking.
Provide personalised assistance based on customer history.
Train new entry-level assistants.
Suggest process improvements to management.

Expert level

Starts from

£ 0

Supervise the customer service team and set performance standards.
Develop training guides, scripts, and escalation processes.
Analyse customer service KPIs, response time, and satisfaction rates.
Act as liaison between customer service and other departments.
Provide management with strategic recommendations for customer retention.

160 Monthly hours start from £5.95 per hour.

Entry level

Starts from

£ 0

Respond to routine customer queries using prepared templates.
Log calls, emails, and issues in the CRM.
Forward complex problems to senior staff.
Maintain polite and professional communication.

Mid level

Starts from

£ 0

Handle escalated complaints with problem-solving skills.
Manage customer accounts and order tracking.
Provide personalised assistance based on customer history.
Train new entry-level assistants.
Suggest process improvements to management.

Expert level

Starts from

£ 0

Supervise the customer service team and set performance standards.
Develop training guides, scripts, and escalation processes.
Analyse customer service KPIs, response time, and satisfaction rates.
Act as liaison between customer service and other departments.
Provide management with strategic recommendations for customer retention.

3-Step process to get your dedicated Customer Service Virtual Assistant

Step 1

Book a discovery call.

How about a quick chat? During the discovery call, we discussed your business needs and the specific service you require. For which industry? The key skills that would enhance your job. Think of it as setting the foundation. We listen carefully so we can provide the proper support from the very beginning.

Step 2

Get matched with your VA.

Start communicating with your newly identified partner, who aligns with your goals, culture, and values, as we carefully select your partner for you.

Step 3

Begin onboarding

In the onboarding phase, we turn plans into action, with your tasks done by a UK-led managed virtual assistant.

Testimonials

Clients Feedback on Our
Customer Service Virtual Assistant

"Ant Assist has completely transformed the way I manage my workload. The virtual assistant they matched me with is incredibly organised, proactive, and reliable. I used to spend hours on admin tasks, but now I can finally focus on strategy and growth. The onboarding process was smooth and professional. Highly recommended!"
Oliver Bennett
Marketing Manager, 34
"As a small business owner, finding trustworthy help is always a challenge. Ant Assist made the process effortless. My VA handles customer support, inventory checks, and even social media scheduling. It feels like I’ve gained an entire extra pair of hands. Brilliant service from start to finish!"
Amelia Turner
E-commerce Business Owner, 29
"I wasn’t sure virtual assistants would work for my industry, but Ant Assist proved me wrong. The assistant they provided is punctual, detail-oriented, and incredibly efficient with lead generation and appointment management. My productivity has doubled. Exceptional company and top-tier support."
James Whitfield
Real Estate Consultant, 41

Start working with a Customer Service Virtual Assistant Today.

Hire our customer service virtual assistant now. We offer a complimentary consultation to help define your business needs.

Customer Service Virtual Assistant – FAQs

1How does this improve my business in the long run?

Customer service is the first thing your customers see and communicate about your business; it’s the first step that makes them choose your business if done professionally.

2Can they handle both complex and straightforward enquiries?

Yes. Entry-level VAs cover routine queries, while mid and senior-level VAs manage escalations, provide personalised support, and generate reports on customer service performance.